The short version
- Ask within 14 days of paying and you get your money back. No questions asked.
- That covers a licence, a licence pack, a renewal, a Priority renewal and a store theme.
- The money goes back to the card you paid with, including any tax charged.
- Your forum never stops working because of a refund. The refunded purchase stops getting what it paid for.
What a refund turns off
- A licence: the licence key is revoked, so it no longer gets updates, store downloads or support. Store themes bought for that licence go with it.
- A licence pack: every licence the pack issued is revoked, in the same way as a single licence.
- A renewal: the 12 months it added come off again. The licence itself stays yours, with updates and support up to the date it had before the renewal.
- A Priority renewal: the same as a renewal, and Priority support ends at once, including access to the private Priority Support board.
- A licence or pack bought with Priority support: refunded as one purchase. The licences are revoked and Priority support ends.
- A store theme: its key is revoked, and the theme turns off at your forum's next store check.
A partial refund, such as a goodwill credit, doesn't revoke anything.
How to ask
Open a support ticket from your account page, or email admin@murof.lol from the address you bought with. Tell us which order you'd like refunded. Refunds are sent through Stripe, and most banks show them within 5 to 10 business days.
After 14 days
Purchases older than 14 days aren't refundable, except where the consumer law where you live gives you a right to one. How quickly a support request is answered, including with Priority support, is never a reason for a refund on its own.
Chargebacks
A chargeback or payment dispute is treated like a refund request: the purchase is revoked while the dispute is open. Please ask us first; it's faster for you.
The legal part
This page explains section 8 of the licence terms. If the two ever differ, the licence terms win.
Last updated Nov 11, 2026